Top Website Issues We Fix for Clients (and How to Avoid Them)
Building a website is just the beginning—keeping it running smoothly is where the real work starts. As a web agency, we’re often called in to fix problems that frustrate business owners, cost them leads, or damage their online reputation.
Here are the most common website issues we resolve for clients (and how you can avoid them in the first place).
1. Slow Load Times
The Problem:
A slow website frustrates users and drives them away—especially on mobile. It also hurts your Google rankings.
How We Fix It:
We optimise image sizes, streamline code, set up caching, and recommend quality hosting.
How to Avoid It:
Use compressed images, avoid bloated themes or plugins, and invest in decent hosting from the start.
2. Broken Links & 404 Errors
The Problem:
Outdated links, deleted pages, or poor site structure can lead visitors to dead ends—hurting user experience and SEO.
How We Fix It:
We scan for broken links, fix or redirect them, and create a logical site structure.
How to Avoid It:
Regularly review your content and set up proper 301 redirects when removing or renaming pages.
3. Outdated or Insecure Plugins
The Problem:
Old plugins and software can cause compatibility issues—or worse, open the door to hackers.
How We Fix It:
We audit the site for unused or outdated plugins and update or replace them with reliable alternatives.
How to Avoid It:
Keep your CMS, plugins, and themes updated. Use only well-supported tools from reputable developers.
4. Poor Mobile Experience
The Problem:
Over 50% of traffic comes from mobile devices, yet many sites are hard to navigate on phones or tablets.
How We Fix It:
We redesign with a mobile-first approach—optimising layout, buttons, and text for smaller screens.
How to Avoid It:
Choose a responsive theme and always test your site on mobile during development.
5. Confusing Navigation
The Problem:
If visitors can’t find what they’re looking for, they’ll bounce. Bad menus and cluttered layouts are big culprits.
How We Fix It:
We simplify navigation, prioritise key pages, and create clear calls-to-action.
How to Avoid It:
Plan your site map early. Think like a customer—what would you want to see first?
Read: Understanding Brand Identity: Why It Matters for Your Business
7. No Backups or Security Measures
The Problem:
One hack, server crash, or accidental update—and your entire site could be lost without a backup.
How We Fix It:
We install backup systems, enable security plugins, and set up monitoring tools to catch issues early.
How to Avoid It:
Schedule regular backups and keep login credentials secure. Basic security goes a long way.
Read: Website Security: Why It’s Essential for Your Business
8. No Clear Call-to-Action (CTA)
The Problem:
Visitors land on your site but aren’t sure what to do next—so they leave.
How We Fix It:
We restructure pages to include prominent, action-oriented CTAs—like “Call Now,” “Get a Quote,” or “Book Online.”
How to Avoid It:
Decide what action you want users to take and make that path obvious on every page.
Final Thoughts
If your website is underperforming, chances are it’s not just a single issue—it’s a combination of small things adding up. The good news? Most of these problems can be fixed (or avoided) with the right support.
Reach out and let’s discuss how we can help! Get In Touch